Effective Guideline To Lead Employees

Effective Guideline To Lead Employees

Different Organizations handle their staff differently. At times, it’s almost impossible to comprehend another person or group of people because nobody’s behavior works for anyone. It usually produces reduced productivity and increases aggression. Seniority must solve discipline and performance issues by collaborating with troublesome co-workers. We cannot always bring the fantasy team with us. The best way is to collaborate with all employee types effectively to lead.

Dealing with an abrasive individual can be frustrating and uncomfortable. Let’s take a look at how to deal with different people based on the Skill-Will Matrix strategy. It will be easy to handle troublesome workers to streamline the operation and maximize the chances of success.

Low Skill – Low Will

Certain individuals are unable to do so and lack any skills applicable to any professional work. These people are labelled useless for most activities. Still, they can be beneficial for those requiring people to act robotically. Those low-skilled and low-willed individuals are unconcerned about what they do or why they do so. They have no desire to transcend the purpose of their assignments. Indeed, it’s a tricky mix, but dealing with them on repetitive tasks can be quick. The problem is that they’re looking for suitable positions without delivering results. As a result, the question of how to treat such an individual emerges.

It is necessary to have particular strict instructions, procedures, and deadlines to interact with such individuals. When assigning them repetitive tasks, please include them in specific minor responsibilities and authority. Don’t forget to generate a performance evaluation sheet to track their acts. Regardless of how much or how little you have given them responsibilities, never demand continuous feedback from them; grant your employees the freedom to provide input whenever they feel like it.

When an employee takes responsibility for providing feedback, the overall quality of performance improved, and the employee gains motivation to perform his job duties. It will help them obtain promotions or increments and have shown them that they must be accountable if they wish to progress.

Low Skill – High Will

These individuals lack knowledge of skills but possess a strong desire to do something. They are anxious to make a positive initial impression upon entering the organization as a new recruiter. They have revolutionary aspirations to do amazing things; they want to shape their careers, but they are unsure what to do or where to begin. They are very ambitious and are not reliant on any given opportunity; they believe in creating their own. They are considered very motivated; they can exert much effort and do so with dynamism.

Unfortunately, those individuals often live in a state of ignorance, but they have a chance to choose a sales career. They quickly realize that their greatest strength is their unwavering determination to do everything despite their lack of any skill expertly. Additionally, it is effortless to train them even though they are not in the sales industry. Due to their eager temperament, they are eager to be adopted and trained because they have a natural propensity to develop.

Individuals in this situation should be encouraged and directed to increase their skill level. They want to learn and develop and should be assisted in doing so. Therefore, the only way to deal with them is to have an in-depth dialogue and then lead them through the correct procedure or mechanism. Identify and educate those people, recognize their early failures, and offer them opportunities for improvement as a mentor. Allow them to exercise the duty and power that he is capable of and solicit regular reviews.

High skill – Low will

These individuals are challenging to work with; they can be experts in their field but lack the motivation to do effectively. They may possess competence and expertise in their role. Still, they may exhibit behaviors that contradict values, or they may be demotivated, or they may have a negative behavioral impact on others. They might be in search of new challenges or is being affected by some other factor. If they are forced to work, they will become irritable and either quit or engage in behaviors that are not acceptable in the workplace.

Determine the cause of low willingness and inspiration. Is it due to the essence of the job at hand, or is it due to personal considerations or management style? Monitor it first by communication and investigation; listen to the employees beyond their professional concerns. Continuity of motivation is fundamental for such individuals, motivating them to complete their assigned tasks. Give responsibilities and authority for two main reasons: one, to demonstrate that the employee is competent, and two, to keep him occupied if they become distracted or demotivated for some reason. They have to refocus their attention on their responsibilities to drift away from depressive thoughts. Continue to track feedback.

High Skill – High Will

Individuals are visionary, self-motivated, empowered who drive themselves independently. They are such self-aware individuals who understand they can achieve the organization’s best outcomes without relying on emotional reinforcement. They dislike any restriction or administrative intervention in their work that might deliver less quality work. They are driven not just by a willingness to progress their careers; they are motivated by an emotional attachment to their role and the organization with which they work. They have an intense bond to the overall environment, which motivates them to perform tirelessly. They believe that their growth is tied to the growth of the organizations.

This category seems to be the simplest yet tricky to handle. Be specific about the desired goals and the constraints of time, expense, and so on. Included them in decision-making or the formation of beliefs, allocate responsibility and authority because the employee is competent and committed. They take pride in being trusted by an organization.

The leader decides whether bird’s-eye monitoring is needed to finish the job—confident people who can study the scenario and implement judgments. Although the type of accountability and decision-making is very sensitive to opt for, there are some precautions that leaders need to take; confront people but do not overwhelm them: show faith in the abilities of the person to do the work. These are great team members; let them perform, acknowledge their accomplishments, and credit them for their efforts by instilling a sense of organizational belonging rather than rewarding or praising them.


We believe that the skill/will matrix provides an adequate structure. It will assist leaders in seeing their team members in a slightly different context. Additionally, it helps them consider how they will adapt their leadership style to the various circumstances they will encounter with their workers. We assume the model is oversimplified, as explained in a written article. It is essential to get a thorough understanding of it from a broader perspective. We will say that to fully grasp the concept of the skill/will model, one can look for Training that can also be particularly beneficial in terms of comprehending the concept and its application.

Author: Dua Shah
Head of Research & Learning

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